In the SaaS industry, Customer Success has gone from being another Silicon Valley buzzword, to a weapon of choice for companies looking to increase their customer satisfaction. Customer Success reps are on the frontline, spending their time engaging with customers and acting as brand ambassadors for their companies. The most successful Customer Success reps have
In today’s retail marketplace, the most successful sales representatives are educators. Their sales skills are built around a deep knowledge of product and service offerings. It’s this understanding that transforms retail sales roles from simply selling products, to providing transformational customer experiences. Recommendations are no longer based on price or popularity. Highly trained, knowledgeable retail
Elearning has been around for a couple decades, and it is only the past few years that organizations have really started to understand the dynamic benefits that custom elearning development can deliver to business results. Gone are the days of stale powerpoint decks being passed off as intelligent elearning. Copying and pasting templated learning materials
The increasing complexities of products these days are demanding a more knowledgeable sales process. In our modern marketplace, the most successful salespeople are educators. They have a deep understanding of their products, services, capabilities, as well as their customers preferences and needs. With this rich understanding, they transform their role of simply pitching a product,
